Refund policy
Hassle-Free Returns & Exchanges
We want you to love what you wear from Chinkus by Rera. If something isn’t quite right, we’re here to help.
🔁 Eligibility for Return & Exchange
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Items can be returned or exchanged within 24 Hours of delivery.
- we offer 7 days return policy.
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Products must be unused, unwashed, and in original condition with all tags intact.
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Returns/exchanges are only accepted for size issues, damaged products, or wrong item received.
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Accessories and sale items are non-returnable unless received damaged.
- Exchanges and Replacements will be delivered within 5-7 days.
📦 How to Initiate a Return or Exchange
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Contact us via email or WhatsApp within 24 Hours of delivery.
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Share your order number, reason, and a photo of the item (if applicable).
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Our team will guide you through the next steps.
🚚 Return Pickup & Shipping
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Return pickups are available in selected areas. In other areas, customers may need to self-ship the item.
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Shipping charges (if any) will be communicated during the process.
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In case of exchange, the replacement item will be dispatched after the original item is received and inspected.
💸 Refunds
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Refunds are issued as store credit or a replacement item.
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For damaged or wrong items, a full refund may be issued to the original payment method.
- approved refunds will be credited in to original payment method within 5-7 business days.
❗ Important Notes
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Please do not return items without prior communication — they will not be accepted.
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We reserve the right to deny returns/exchanges that do not meet our policy conditions